The first impression your clients have of your business is often the voice they hear when they call your business. The impression you make after the call comes in is often what customers and business associates will associate with your future interactions. You only have one chance to make a great first impression – and your phone system can do it for you, and more.
Ensure your system is mapped out to be efficient. You want people to call in and quickly get where they need to be. If you keep clients stuck in a maze of extensions you are likely to encourage them to hang up and not come back – that could mean lost business.
Make sure the voice your choose for your professional greetings matches the one you want to convey.