Phone System Do’s and Don’ts

There are so many different ways to approach the professional greetings for your phone system. Here are our Do’s and Don’ts.

Do’s for Your Greetings

• Keep your greetings short and to the point, the quicker the caller gets to a human being the better
• Start by stating your appreciation for your clients call or business
• Provide alternatives such as a website address or email address to empower the caller
• Write scripts as if you’re speaking, you don’t want to come across as too formal

Don’t for Your Greetings

• Don’t promote your website unless there is something of value to offer
• Don’t use someone with an accent if it isn’t appropriate for your business
• Don’t make up a slogan or tagline if you don’t market one day to day
• Don’t write anything longer than two or three sentences.