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Sample Scripts for your Phone System

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Auto Attendant Script Example

Auto Attendant Sample Script 1

Thank you for calling Abigail Jane’s Flowers, your friendly neighborhood florist for weddings and all of your special occasions.

Auto Attendant Sample Script 2

Thank you for calling The Herculean, the fitness club that goes the extra mile for you.

Auto Attendant Sample Script 3

Thank you for calling Grimsby Developments, developers of strikingly beautiful heritage homes at remarkably reasonable prices.

Interactive Voice Response (IVR) System Scripts

IVR Sample Script 1

To speak with a floral consultant, press 1
To place an order, press 2
To speak with Genevieve Thompson in arranging, press 3
To speak with Abigail Jane Frailey, press 4
To leave a message in the company mail box, press 5

IVR Sample Script 2

To learn about our club memberships, press 1
To start your fitness experience at The Herculean, press 2
To book a personal trainer, press 3
To listen to our contact information, press 4
To return to the main menu, press the pound key

IVR Sample Script 3

To setup a meeting with a member of our team, press 1
To listen to homeowner testimonials, press 2
To speak with Mike Grimsby, press 3
To speak with the billing department, press 4
To leave a message in the company voice mail box, press 5
To review your options, press 9

On-Hold Message Script Examples

On Hold Message Script Example 1

Thank you for holding.  We appreciate your business.

Are you getting married this year?  Let our consultants sweep you off your feet and create the bridal bouquet of your dreams.

It’s almost Valentine’s day… Does your lady love have a dozen roses ordered for her already?  There’s still time, so make sure you ask your floral consultant when we return on the line.

On Hold Message Script Example 2

Thank you for holding on the line.

Need a place to go to get away from it all?  The Herculean is your destination to build muscles, tone up, and keep your fitness in check.

A representative will be with you shortly.

With warmer weather comes outdoor activity, and not to mention shorts and summer clothes.  Keep up appearances on the golf course, at the office ( or the beach! ) by joining the number one fitness club, The Herculean.

On Hold Message Script Example 3

Looking to build a new home in desirable Mountain’s Peak?  We have 6 lots still available to build your family dream home on.  Come visit us today to explore the possibilities.

Thank you for holding.  We appreciate your business.

Hard wood flooring, cathedral ceilings, open concept living spaces… you can have it all with a home designed and built by Grimsby Developments.  Inquire about our model homes when we return on the line.

Examples of Voicemail Scripts

Personal Voicemail Message for Small Business Owner

Hi, you’ve reached the private voice mail for Abigail Jane Frailey.  I’m not in the office at the moment, but please leave your name, phone number, and your request, and I will return your call as soon as I can.  Talk to you soon!

General Business Voicemail Message

Hello, you have reached the corporate voice mail for The Herculean team of fitness professionals.  Please leave your name, phone number or email address and we will get back to you within twenty-four hours.

Daytime Voicemail Message

Thank you for calling Grimsby Developments, the leader in heritage home development.  All of our lines are busy, so please leave your name, phone number, and your request, and a representative will return your call as soon as they can.  Thank you, and have a nice day.

Evening Voicemail Message

Thank you for calling Grimsby Developments, the leader in heritage home development.  The office is currently closed, so please leave your name, phone number, and your request, and a representative will return your call as soon as they can tomorrow morning.  Thank you, and we look forward to serving you.