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Phone System Do’s and Don’ts

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There are so many different ways to approach the professional greetings for your phone system. Here are our Do’s and Don’ts.

Do’s for Your Greetings

  • Keep your greetings short and to the point, the quicker the caller gets to a human being the better
  • Start by stating your appreciation for your clients call or business
  • Provide alternatives such as a website address or email address to empower the caller
  • Write scripts as if you’re speaking, you don’t want to come across as too formal

Don’t for Your Greetings

  • Don’t promote your website unless there is something of value to offer
  • Don’t use someone with an accent if it isn’t appropriate for your business
  • Don’t make up a slogan or tagline if you don’t market one day to day
  • Don’t write anything longer than two or three sentences.
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